★★★★★3 days ago
"Spring snapped at 7am with my car inside. Brian's tech was here by 11, had the new springs on the truck, and I made my afternoon meeting."
RTRachel T.Matthews · Spring replacement
Matthews garage door repair · since 2015
Door stuck? We're on our way.
Broken springs, dead openers, doors off track: fixed same day across Matthews, Mint Hill and Mooresville. You get the price before we touch a thing.
- NC Lic. #9104890
- 11 years
What's going on with your door?
Today: 3 same-day openings
Broken spring
Door feels heavy or won't lift, and you may have heard a loud bang. Leave the door down; most spring jobs are done in one visit.
Book same-day repair3,400+Doors & gates repaired
4.9Average rating, 318 reviews
11Years in the Charlotte area
Same dayRepairs, Monday to Saturday
What we fix
Every part of the door. Every brand.
Our trucks carry the springs, cables, rollers and openers that fail most, so the fix usually happens on the first visit.
Broken spring replacement
Torsion and extension springs, matched to your door's weight and balanced so it lifts like new.
Book a repair →Opener repair & install
Chain, belt and wall-mount openers. Quiet belt drives, battery backup and phone control.
Book a repair →New garage doors
Steel, wood-look, carriage-house and full-view glass, measured and installed in one day.
See styles →Cables, rollers & off-track
Crooked door or snapped cable? Don't run the opener. We re-hang it safely and replace worn parts.
Book a repair →Gate repair & operators
Swing and slide driveway gates: motors, sensors, keypads, hinges and track.
Book a repair →Annual tune-ups
Lubrication, balance check, safety-reverse test and hardware tightening. Catch the spring before it snaps.
Book a tune-up →The Hartwell promise
Fast. Upfront. Fixed the first time.
01
A real arrival window
We text you a 2-hour window and a heads-up when the truck is 20 minutes out. No all-day waiting.
02
Price before work
You see the exact price for the fix before we pick up a tool. Nothing gets added once the job starts.
03
Parts on the truck
Springs, cables, rollers and openers ride with us, so most repairs finish on the first visit.
Heard a bang? Leave the door down.
A broken torsion spring holds hundreds of pounds of tension. Don't try to lift the door or adjust the spring yourself. Call us and we'll make it safe.
New garage doors
Pick a style. We'll measure it today.
A new door changes the whole front of the house. Tap a style to start a free in-home measure and quote.
About Hartwell
One local crew. Your name on the work order.
Brian Hartwell started fixing garage doors around Matthews in 2015, with one truck and the habit of explaining exactly what broke and why. Eleven years and thousands of doors later, the trucks are better stocked, but the habit hasn't changed.
When you call, you get a technician who answers questions straight, shows you the worn part, and leaves your garage cleaner than he found it.
"If I wouldn't put it on my own door, it doesn't go on yours."Brian Hartwell, owner
Licensed, bonded & insured
Same-day, Mon to Sat
All major brands
Parts & labor warranty
How it works
From call to closing in one visit.
Call or book online
Tell us what's going on. We'll give you an arrival window, usually the same day.
Diagnose & price
We inspect the whole door, show you what's worn, and give you one firm price.
Fix it right there
Parts come off the truck. Most repairs take about an hour.
Balance & safety test
We balance the door, test the auto-reverse, and show you it's running smooth.
Recent jobs
Doors, openers & gates around Charlotte
Reviews
4.9 stars from 318 neighbors
Sample reviews shown for demonstration.
★★★★★1 week ago
"Told me the price before starting and it didn't change. Door is quieter than it's been in years."
DMDave M.Mint Hill · Tune-up
★★★★★2 weeks ago
"Our driveway gate had been stuck half open for a month. Two other companies never called back. Hartwell fixed the operator in one visit."
LSLuis S.Weddington · Gate operator
★★★★★3 weeks ago
"Showed me the frayed cable before he replaced it. Appreciate a guy who explains instead of upsells."
KOKim O.Mooresville · Cable repair
★★★★★1 month ago
"New carriage-style door completely changed the look of our house. Measured on a Tuesday, installed the next week, and the crew cleaned up everything."
JPJen P.Harrisburg · New door
★★★★☆1 month ago
"Scheduling took a day longer than I hoped during a busy week, but the repair itself was perfect and fairly priced."
MBMark B.Huntersville · Opener repair
★★★★★4 days ago
"Door came off the track after my son backed into it. They had it re-hung and running straight in about an hour."
AGAngela G.Indian Trail · Off-track repair
★★★★★10 days ago
"Swapped our ancient chain opener for a belt drive with battery backup. I can open it from my phone now, and it's whisper quiet."
TNTom N.SouthPark · New opener
★★★★★2 weeks ago
"Texted me when they were 20 minutes out, exactly like they said. Small thing, but nobody else does it."
SWSara W.Matthews · Spring replacement
★★★★★3 weeks ago
"Honest. He said my opener had years left and only replaced the sensor. Will call them for everything."
RHRay H.Mint Hill · Sensor repair
★★★★★1 month ago
"Got three quotes for a new insulated door. Hartwell wasn't the cheapest by much, but they were the only ones who measured properly and explained the options."
PCPriya C.Weddington · New door
★★★★★2 months ago
"Annual tune-up caught a spring that was about to go. Way better than finding out on a Monday morning."
BLBill L.Mooresville · Tune-up
Service area
Matthews and the neighborhoods around it
Based in Matthews, with trucks running across the northeast Charlotte suburbs every day.
- Matthews
- Mint Hill
- Mooresville
- Harrisburg
- SouthPark
- Indian Trail
- Weddington
- Huntersville
FAQ
Straight answers
Don't see your question? Call or text. A real person answers during business hours.
Call (704) 555-0106How fast can you get here?
Most repair calls booked before noon are handled the same day, Monday to Saturday. We text a 2-hour arrival window and a heads-up when we're 20 minutes away.
How much does a spring replacement cost?
It depends on your door's size and weight and whether you have one spring or two. We'll give you one firm price on site before any work starts, and that price doesn't change.
Should both springs be replaced?
If your door has two springs, they wear at the same rate. When one breaks, the other is usually close behind, so we'll recommend replacing the pair, but it's always your call.
Do you work on all brands?
Yes: LiftMaster, Chamberlain, Genie, Clopay, Amarr, Wayne Dalton and most others, plus driveway gate operators.
Can I open the door with a broken spring?
Please don't. The spring does the lifting; without it the door is extremely heavy and can drop. Leave it down and call us.
Is the work guaranteed?
Yes. Repairs come with a parts and labor warranty, and new doors and openers also carry the manufacturer's warranty.
Book online
Get on today's schedule
- Same-day repairsMon to Sat, 7am to 8pm
- Firm price before workNo surprises on the invoice
- Free quotes on new doorsIn-home measure, no pressure
Stuck right now?
A broken door doesn't wait. Neither do we.
Call before noon and in most cases we're there the same day, with the parts already on the truck.